Support

Choose our customisable software support service model to prioritise your product's growth while relying on our team to handle best practices, providing ongoing security, maintenance, and enhancement support for a secure and up-to-date product throughout its lifecycle.

Operational Support

As the technology landscape evolves rapidly, hosting your software in the Cloud is a crucial initial step. However, continuous evaluation of your product's performance is essential. Let our certified global team of cloud engineers be your force multiplier by taking charge of environment maintenance, monitoring, and upkeep. With proactive maintenance and insightful support, we ensure optimal performance and uptime for your business needs.

Our services:

• Monitoring

• Backups

• Vulnerability Scanning

• Data Loss Prevention

• Basic Patching

• Certificates

• Cloud Provider Maintenance

• Secrets Management

• Infrastructure Improvements Review

• Cost Optimisation Review

• Emergency Security Patching

• System Software Upgrade Review

• Third-Party Update Recommendations

Application Support

In today's software landscape, applications are typically part of a larger ecosystem, where the performance of each component impacts the overall product. Our dedicated application support team offers a fixed number of hours to address your prioritized backlog, resolve bugs, implement enhancements, and maintain the stability and viability of your product. We proactively identify improvement opportunities to ensure the continued health and success of your application.

Our services:

• QA

• Bug Fixes

• Emergency Fixes & Patches

• Day-to-day consultancy and support

• Code reviews